Refund policy

VELTRO Return & Refund Policy

30-Day Satisfaction Guarantee We stand behind every VELTRO device. If you're not completely satisfied, you may return your item within 30 days of delivery for a full refund or exchange — no questions asked.

Eligibility

• Item must be returned in its original packaging with all accessories included.
• Proof of purchase required.
• Items showing excessive wear, physical damage, or missing components will not be accepted 

How to Initiate a Return Email us at [support@veltrowellness.com] with your order number and reason for return. We'll respond within 1–2 business days with return instructions.

Refund Timeline Once we receive and inspect your return, refunds are processed.

Shipping Costs

•  The customer is responsible for return shipping costs.

Damaged or Defective Items If your device arrives damaged, contact us within 48 hours of delivery with photos and we'll send a replacement at no charge